Terms of Use

Agreement to Terms

By accessing and using the feral-willow website (feral-willow.com), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Description of Services

feral-willow provides appliance maintenance and care services for residential customers across Canada. Through this website, users can learn about our services, view pricing information, and submit service requests.

Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms of Use. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website or its systems
• Transmit any malicious code or interfere with the website's functionality
• Collect or harvest personal information from other users
• Use the website to send unsolicited communications
• Impersonate any person or entity

Service Requests

When you submit a service request through our website, you agree to provide accurate and complete information. Service requests are subject to availability and confirmation by our team. Submitting a request does not constitute a binding contract until we confirm your appointment.

Pricing and Payment

Prices displayed on our website are in Canadian Dollars (CAD) and are subject to change without notice. Final pricing will be confirmed at the time of service booking. Payment is due upon completion of services unless otherwise arranged. We reserve the right to modify our pricing structure at any time.

Service Guarantee

Our services include a 90-day guarantee on work performed. If a component we serviced fails within this period under normal use, we will return to address the issue at no additional charge. This guarantee does not cover damage caused by misuse, accidents, or other repairs performed by third parties.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of feral-willow or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

User Submissions

By submitting any information or content to us through this website, you grant feral-willow a non-exclusive, royalty-free license to use, reproduce, and display such content for the purpose of providing our services and improving our business operations.

Disclaimers

The information provided on this website is for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information.

Our services are not intended to replace manufacturer warranty coverage or professional emergency repairs. Results may vary based on appliance condition, age, and usage patterns.

Limitation of Liability

To the fullest extent permitted by applicable law, feral-willow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of this website or our services. Our total liability shall not exceed the amount you paid for services in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless feral-willow, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content or practices of any linked sites.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be submitted to binding arbitration in Toronto, Ontario, in accordance with applicable arbitration rules.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after any changes constitutes acceptance of the new terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us:

feral-willow
742 Evergreen Terrace
Toronto, ON M5V 2T6
Canada
Email: [email protected]