About feral-willow
A decade of helping Canadian homeowners maintain their household appliances
Our Story
What began in 2014 as a small appliance repair service in Calgary has grown into a nationwide maintenance network. Our founder, after years of fixing the same preventable problems, realized that most appliance failures stem from neglected maintenance rather than manufacturing defects.
Today, we operate across major Canadian cities with a simple mission: help homeowners extend the life of their appliances through proper, regular care. Our approach has saved thousands of families from unnecessary replacement costs and reduced electronic waste in the process.
What Drives Us
Our values shape every service call, every technician training, and every customer interaction.
Preventive Mindset
We believe the best repair is the one that never needs to happen. Our maintenance protocols are designed to identify and address issues before they become expensive problems. This philosophy saves our clients money and reduces waste from premature appliance disposal.
Transparent Pricing
No hidden fees, no surprise charges. Every service has a clear, published price, and we explain exactly what we will do before we begin. If we discover additional issues during a visit, we discuss them with you before proceeding with any extra work.
Continuous Learning
Appliance technology evolves constantly. Our technicians undergo quarterly training on new models, updated maintenance techniques, and emerging best practices. We stay current so our clients benefit from the latest knowledge in the field.
Environmental Responsibility
Every year of extended appliance life means fewer units in landfills. We track our impact and are proud that our maintenance services have collectively extended appliance lifespans by an estimated 15,000 years across our client base since 2014.
Our Approach
Unlike emergency repair services that profit from breakdowns, our business model thrives when your appliances work perfectly. This alignment of interests means we genuinely want to keep your equipment running as long as possible.
Each maintenance visit follows a comprehensive checklist developed through years of hands-on experience. We document everything, provide clear recommendations, and empower you with knowledge to perform simple maintenance tasks between professional visits.
Manufacturer Certified
Trained on equipment from all major brands.
Background Verified
All technicians pass thorough screening.
By the Numbers
A snapshot of our impact across Canada.
10+
Years in Operation
45,000+
Service Visits Completed
98%
Customer Satisfaction Rate
Ready to Work With Us?
Join the thousands of Canadian homeowners who trust us with their appliance care. Schedule your first maintenance visit today.
View Our Services