Privacy Policy
Last updated: January 2024
Introduction
feral-willow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website feral-willow.com or use our appliance maintenance services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, and service preferences that you voluntarily provide when submitting forms on our website.
- Service Information: Details about your appliances, service history, and maintenance preferences.
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.
- Device Information: Browser type, operating system, and IP address collected automatically when you visit our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill service requests
- To communicate with you about appointments and services
- To send appointment confirmations and reminders
- To improve our website and services
- To respond to inquiries and provide customer support
- To comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To service providers who assist us in operating our website and conducting our business
- When required by law or to protect our rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records are retained for a period of seven years for warranty and quality assurance purposes.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to request deletion of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise these rights, please contact us using the information provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for any changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
feral-willow
742 Evergreen Terrace
Toronto, ON M5V 2T6
Canada
Email: [email protected]